1. Shipping Coverage
We deliver nationwide within Malaysia. International shipping may be available upon request.
2. Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
3. Delivery Time
- Standard Delivery: 3–7 business days
- Remote areas may require additional time
4. Shipping Fees
Shipping charges are calculated at checkout based on:
- Location
- Order weight/size
5. Tracking
Tracking details will be provided once your order is shipped.
6. Delivery Issues
We are not responsible for delays caused by:
- Courier service disruptions
- Incorrect shipping information provided by customer
7. Failed Deliveries
If delivery fails:
- Customer may need to pay re-delivery charges
- Orders unclaimed after a certain period may be cancelled