1. General Policy
We aim to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a return or refund subject to the terms below.
2. Return Eligibility
Items must:
- Be returned within 7 days of delivery
- Be unused, unworn, and in original condition
- Include original packaging, tags, and proof of purchase
3. Non-Returnable Items
The following items are not eligible:
- Earrings (for hygiene reasons)
- Clearance or sale items
- Customized or special-order products
4. Return Process
- Contact us via email with order details
- Receive return authorization
- Ship item back to designated address
- Provide tracking details
5. Refund Process
- Refunds are processed within 7–14 business days after inspection
- Refunds will be issued via original payment method
- Shipping fees are non-refundable unless due to our error
6. Exchanges
Exchanges are subject to stock availability. If unavailable, a refund will be issued.
7. Damaged or Incorrect Items
If you receive a defective or incorrect item:
- Notify us within 48 hours
- Provide photo evidence
- We will arrange replacement or refund at no extra cost